Responsible Gaming at cc6

Understanding Responsible Gaming

Responsible gaming means making informed decisions about how much time and money you spend on gambling. It means being aware of the odds, accepting losses as part of the experience, and never gambling under the influence of alcohol or emotional distress. cc6 encourages every player to set personal limits before they start playing — a small step that makes a big difference.

Bangladesh has a vibrant and passionate sports culture, especially around cricket. At cc6, we celebrate that passion — but we also recognise that for some players, the excitement of live betting and casino games can escalate beyond healthy boundaries. Our responsible gaming framework is designed to catch those signs early and give you the tools to course-correct before things become a problem.

We also partner with independent support organisations to provide confidential helpline information for players who need professional guidance. You are never alone when it comes to navigating gambling-related challenges.

Self-Exclusion and Cooling-Off Periods

cc6 offers two distinct break options to support players who need to step away from gambling for a period of time. Both can be activated by contacting our support team at any time:

• Cooling-Off Period: A short pause of 24 hours, 7 days, or 30 days during which your account remains accessible for withdrawal but betting and deposits are disabled.
• Short-Term Self-Exclusion: Block your account for 3 to 12 months. During this period, you will not receive any promotional emails or offers from cc6.
• Permanent Self-Exclusion: Permanently close your cc6 account. This action is irreversible and cannot be undone. All funds will be returned to your verified withdrawal method.

To activate any self-exclusion option, email us at [email protected] with the subject line 'Self-Exclusion Request' and specify the duration you prefer. Our team will confirm activation by return email within one business day.

Deposit Limits and Session Controls

Managing your budget is one of the most effective ways to ensure gambling stays within a healthy range. cc6 lets you define hard caps on how much you can deposit using bKash, Nagad, Rocket, or any other supported payment method. Once a limit is set, it cannot be increased instantly — a mandatory 72-hour cooling period applies before any upward revision takes effect.

• Daily deposit limit: Set the maximum amount you can add to your account in a 24-hour period (e.g., ৳500 – ৳10,000).
• Weekly deposit limit: A rolling 7-day cap to prevent overspending across a full week of play.
• Monthly deposit limit: The highest-level spending guard, ideal for players who prefer a long-term budget approach.
• Session time reminders: Receive an on-screen alert after 30, 60, or 90 minutes of continuous play so you stay aware of time spent gambling.

All limit changes and session settings are logged in your account history so you can track your responsible gaming decisions over time. Lowering a limit takes effect immediately; raising it requires the mandatory 72-hour review window.

Recognising Problem Gambling Warning Signs

Problem gambling does not always look dramatic. It can develop gradually, often without the player realising it. Below are some common warning signs that may indicate your gambling habits are becoming unhealthy. If several of these apply to you, we strongly encourage you to use our self-exclusion tool or contact our support team right away.

If you answered 'yes' to two or more of the above questions, please do not hesitate to contact our support team. There is no judgment — only support. You can also request an immediate self-exclusion at any time by emailing [email protected].

Contact Support — We Are Here to Help

Our responsible gaming support team operates every day. Response times are typically within 2 hours during Bangladesh Standard Time (BST, UTC+6) business hours, and within 24 hours outside those times. All communications are treated with complete confidentiality.